Contact Us
If you have an issue or question that needs immediate attention, click the button below to chat live with a member of our customer service team.
Please allow 3–5 business days after your package is delivered back to us before a refund is issued.
Shopping Information
What sizes does The Dero Store carry?
How much is shipping and how long will it take?
How long will it take to get my package?
Do you ship outside the U.S. and Canada?
Payment Information
What payment methods do you accept?
Is checkout secure?
When will I be charged?
Do you offer gift cards?
Order & Returns
What is your return policy?
How do I start a return?
Can I exchange an item?
When will I get my refund?
Ordering from The Dero Store
Do I need an account to place an order?
Can I change or cancel my order after placing it?
How do I apply a promo code?
Who do I contact with questions about my order?
